IBM Senior Filenet Administrator in BANGALORE, India

Job Description

About IBM:

IBM is a global technology and innovation company. It is the largest technology and consulting employer in the world, with presence in 170 countries. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM from other companies in the industry.

Over the past 100 years, a lot has changed at IBM, in this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We like to say, be essential. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation.

Business Unit Introduction

IBM Cloud Managed Services can provide access to a production-ready, security-rich, cost-effective cloud infrastructure, managed by IBM and designed to help drive business value and competitive advantage while facilitating reduced operational risk. It includes optional rapid migration services to help you accelerate on cloud

Who you are:

  • IBM Filenet Administrator supporting the IBM ECM on Cloud organization in support of Filenet, Datacap, configuration and problem management resolution of issues of systems for production readiness. Candidate should posses

  • Expertise in Install & Configuration experience of FileNet CPE, ICN, ICM, WebSphere - around 8 to 12 years

  • Prior experience in setting up High Availability, DR environments, Knowledge of Load Balancers, Linux, Windows.

  • Experience in IBM ECM platform Fine-tuning, troubleshooting, analysing performance problems.

  • Previously work experience in any cloud & IBM ECM administrator is added advantage.

  • Excellent trouble shooting skills to identify performance bottlenecks, integrations issues etc

  • Prior experience in Automation for installation, deployments using leading automation tools like Ansible/ scripts like python, shell scripts.

  • Application development using Datacap/ CMOD is added advantage.

  • Prior experience in Monitoring tools like Nagios will be added advantage

  • Ability to interact with customers independently to understand environment, understand request for service and to present RCA outcomes

  • Experience in change management and working on change window to apply patch or make required configuration changes

  • Ability to document architecture and run-book/cook-book for various operations in application area.

What you'll do:

  • The candidate will work in a 24 x 7 project team environment supporting external clients. Provide support of IBM Filenet and other IBM Content Management Products by performing administrative functions.

  • Key Responsibilities include.

  • Installation and Configuration of IBM Filenet in a Distributed Environment and Managing Production Environments.

  • Configuring Filenet Component ICN, ICM, CPE, Webshpere, Case Analyzer in a Highly Available Mode.

  • Migrating Filenet application from one environment to another environment.

  • Fine-tuning, troubleshooting, analysing performance problems

  • Writing runbooks and automation using scripts/Ansible

  • Troubleshooting issues in Filenet installations.

  • Implementation of Service Requests/Change Requests

  • Creating RCAs, Interacting with customer/IBM Execs on technical issues

How well help you grow:

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be

  • You’ll learn directly from expert developers in the field; our team leads love to mentor

  • You’ll access to the Product Management team

  • You have the opportunity to work in many different areas to figure out what really excites you.

Required Technical and Professional Expertise

  • Expertise in Installation & Configuration experience of FileNet, WebSphere

  • Prior experience in setting up High Availability, DR environments, Knowledge of Load Balancers, Linux, Windows.

  • Experience in IBM ECM platform Finetuning, troubleshooting, analyzing performance problems.

  • Excellent trouble shooting skills to identify performance bottlenecks, integrations issues etc

  • Prior experience in Automation for installation, deployments using leading automation tools like Ansible / scripts like python, shell scripts.

  • Application development using Datacap/CMOD is added advantage.

  • Ability to conduct RCA and close out the actions coming out of RCA.

  • Ability to interact with customers independently to understand environment, understand request for service and to present RCA outcomes.

  • Experience in change management and working on change window to apply patch or make required configuration changes.

Preferred Tech and Prof Experience

  • Previously work experience in any cloud & IBM ECM administrator is added advantage

  • Prior experience in Monitoring tools like Nagios will be added advantage.

  • Ability to conduct RCA and close out the actions coming out of RCA

  • Ability to interact with customers independently to understand environment, understand request for service and to present RCA outcomes

  • Experience in change management and working on change window to apply patch or make required configuration changes

  • Project management skills such as estimation, scheduling, coordination, communication with stake-holders etc

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.